DuBois, Falls Creek, Sandy Township
Joint Transportation Authority

Service Policy

DuFAST Transit provides public fixed route transportation services to ALL individuals and will grant equal access to public transportation for people with disabilities. It further recognizes that since the passage of the Americans with Disabilities Act, provisions have evolved which dictate the operations of its transit service. DuFAST is committed to adhering to all ADA regulations. A mutual understanding of responsibilities should exist between DuFAST and all passengers. The policies stated below apply to any and all fixed route passengers and may be enforced against any passenger, regardless of whether they fall within the definitions set forth in the ADA. The information provided below outlines each participant’s role in providing for a safe and enjoyable trip.


  • Provide rides to customers with disabilities.
  • Treat ALL passengers with dignity and respect.
  • Offer assistance, but not lifting, with boarding and/or deboarding. Such assistance is limited to ensuring that the passenger can have access to transportation.
  • Not assume an escort, medical personnel or family members will provide boarding assistance.
  • Charge the same fare for a trip whether or not the customer has a disability or requires assistance.
  • Not deny service because a disability is annoying, inconvenient or offensive to the driver or other customers.
  • Not deny transportation to a rider whose wheelchair or mobility device is difficult to secure.
  • Allow service animals to accompany their owners.
  • Provide audible announcements of major stops and transfer points.


  • Know whether or not your mobility aid is within ADA requirements.
  • Know the size and weight of your mobility device with yourself in it because the maximum size and weight capabilities of lifts vary. DuFAST’s lift platforms measure 34” wide and 51” long. While DuFAST may have some vehicles that are rated at more than 600 lbs., DuFAST cannot guarantee a specific vehicle for your route. Therefore, if you and your mobility device combined weigh more than 600lbs, then DuFAST cannot guarantee your ride on certain vehicles. Other vehicles, may have ramps and/or lifts that can carry up to 800lbs. Therefore, in the event you and your wheelchair combined exceed 800lbs, DuFAST will not be able to accommodate you and you will have to make other transportation arrangements.
  • Know how to contact DuFAST Transit and receive service route schedules and information.
  • Arrive at the bus stop at the correct time.
  • Pay the proper fare.
  • Just like all passengers on DuFAST vehicles, riders shall maintain appropriate, reasonable personal hygiene. If riders have open or seeping sores or are leaking bodily fluids, for health and safety reasons, DuFAST may refuse service until the situation has been contained or corrected.
  • Keep service animals under control. This means that your animal must be properly leashed and/or harnessed and under the control of their handlers at all times. You are responsible for any damages or soiling by your animal. An animal may be prohibited from boarding a DuFAST vehicle if that vehicle causes a particular threat to the driver or other passengers. All other animals must be caged and under the control of the passenger.
  • Comply with DuFAST Transit’s policy of securing ALL wheelchairs and mobility devices.
  • Request lap/shoulder belts and securement for your wheelchair, if desired.
  • Signal or ask the driver to stop the bus at the designated stop before you get there.
  • Treat the driver and other passengers with courtesy and respect.


  • Visual signage of the bus route will be displayed on the front and side of each bus
  • Equipment and devices, such as oxygen, may be transported but must be under the care of the passenger.
  • Aides riding the public fixed route must pay the correct fare.
  • Drivers will adhere to flag stops, so long as it is determined to be a safe boarding/deboarding area.
  • DuFAST cannot permit items whether it be wheelchairs, scooters, baby strollers, carts, bikes or packages, to block aisles or place other riders in danger.
  • In the event that all wheelchair securement positions are filled, DuFAST will require that any
  • wheelchair passengers may be denied service until the next available vehicle on the route.
  • DuFAST drivers will ask non-ADA passengers to vacate preferred seating in order to accommodate an ADA passenger. However, if the passenger refuses to move, then DuFAST’s drivers shall not be compelled to move the other passenger.
  • Drivers are not permitted to assist passengers in using portable life-saving equipment such as portable oxygen equipment or portable respirators.
  • So long as it is reasonable, DuFAST drivers will assist with the loading and unloading of packages. However, it is the responsibility of the passenger to maintain the packages and ensure they do not block the aisle or present risk to other passengers or the driver.
  • All mobility devices MUST be secured and face forward or backward. Sideways facing shall not be permitted. DuFAST prefers that ALL passengers being secured in a mobility device be secured with seatbelt restraints as well. However, upon notice that a person’s condition makes a lap belt more dangerous due to a passenger’s condition, then the seatbelt requirement may be waved.
  • So long as it is deemed safe, passengers with disabilities may request a reasonable accommodation from the driver, so long as the request does not undertake a fundamental alteration of service such as arraging specific vehicles for certain passengers.
  • All DuFAST Transit employees will be trained on the ADA
  • If a lift is inoperable, DuFAST will hold the vehicle until it is deemed safe and operable by the maintenance department. Should the lift be inoperable and out of service for a long period of time (5+ days) and the agency is facing challenging circumstances delivering service, DuFAST has the right to put the vehicle in service with an inoperable lift. If a person with a disability is in need of the lift, DuFAST will find an alternative method of transportation.


DuFAST may refuse service to any individual with a disability who engages in violent, seriously disruptive or illegal conduct or acts as a direct threat to the health or safety to others, using the same standards for exclusion that would apply to any other person who acted in such an inappropriate way. DuFAST will not refuse to provide service to an individual with disabilities solely because the individual’s disability results in appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.

In the event that a passenger violates this disruptive passenger policy, they shall be immediately asked to stop or correct the offending behavior. Police assistance may be sought if necessary. In the event that the customer refuses to cease the behavior, then they will be issued a letter detailing the incident. The letter will also outline DuFAST’s “refusal to provide service” information. In the event the passenger has a guardian or service provider, then a copy of said letter will be provided to that person as well. Any such letter may be appealed pursuant to the process outlined in this policy.

Examples of such behavior may include, but are not limited to, the following:

  • Failing to appropriately exit the vehicle at the appropriate stop or destination
  • Disrupting the driver when he/she is driving the vehicle
  • Making physical or verbal threats to drivers or ther passengers
  • Damaging or destroying vehicle equipment or any employee’s or passenger’s property
  • Unfastening their wheelchair or mobility device while the vehicle is operating
  • Swearing, name calling and/or abusive language
  • Personal hygiene condition that results in a public health hazard or discomfort to other passengers

***This policy pertains to undesirable pets that can cause discomfort to others.

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